Returns & Refunds

Last updated 16 September 2026

The short version

You have 30 days to return an unopened item for a refund. After 30 days all sales are final.

If something arrives damaged or we sent the wrong thing, tell us and we will put it right.

Damaged or wrong items

Message us on WhatsApp at (516) 810-1553 or email info@syncwelldistribution.com with your order number and a photo. We will send a replacement of the same item or refund you in full, including what you paid for delivery. You do not need to send a damaged item back.

Unopened items

Unopened items in their original packaging can be returned within 30 days for a refund of the product price. Return postage is yours unless the item was wrong or damaged.

After 30 days

Once the 30 day window has passed, all sales are final.

Exchanges

We do not offer exchanges. If you want a different product, return the unopened item within 30 days for a refund and place a new order.

Opened food and supplement items

For health and safety reasons we cannot resell opened bottles of honey, bitters or beverages, so we do not take those back as stock. If you opened something and there is a genuine problem with it, contact us anyway — we would rather sort it out than argue over a bottle.

How refunds are paid

Refunds go back to the original payment method, usually within 5–10 business days of us approving them.

Wholesale accounts

Shortages, breakages and short-dated stock on wholesale drops are handled directly with your account — tell your driver or message us the same week.

Contact

Syncwell Distribution · Brooklyn, NY
WhatsApp or phone: (516) 810-1553
Email: info@syncwelldistribution.com